Bose Sleepbuds Stopped Working? Here’s How to Fix Them

Bose Sleepbuds were designed to mask unwanted noise, creating a quieter environment for rest. However, some users have reported issues, including one earbud not working, connectivity problems, or battery failures. If your Bose Sleepbuds have stopped working, don’t worry, there are several troubleshooting steps you can take before considering a replacement.

This guide walks you through common problems and potential solutions to get your Sleepbuds working again.

Why Did My Bose Sleepbuds Stop Working?

When Bose Sleepbuds stop working, the most common causes include:

• No sound in one or both Sleepbuds

• Sleepbuds not turning on

• Sleepbuds not responding to touch or button presses

• Connectivity issues with the Bose Sleep app

• Frequent disconnections or unpairing

Let’s break down these issues and what you can do to fix them.

Bose Sleepbuds Won’t Turn On

If your Sleepbuds appear completely dead and show no signs of life, the issue may be due to software glitches, power issues, or hardware failure. Here’s what you can do:

Step 1 - Perform a Hard Reset

A reset can fix many issues, especially if the Sleepbuds have frozen or stopped responding.

1. Place both Sleepbuds in the charging case. Make sure they are properly seated.

2. Press and hold the button on the back of the charging case for 30 seconds.

3. Release the button and wait for the case lights to turn off and then back on.

4. Remove the Sleepbuds and check if they power on.

If the Sleepbuds still don’t turn on, move on to the next step.

Step 2 - Check for Physical Damage

Physical damage could be the reason your Sleepbuds aren’t turning on. Look for the following issues:

• Cracks or breaks in the casing, which may indicate internal damage.

• Loose or misaligned ear tips that could be interfering with sensors.

• Dirt, dust, or debris covering the sensors inside the earbuds.

If there are visible signs of damage, the Sleepbuds may need repair or replacement.

Step 3 - Try a Different Power Source

Sometimes, the Sleepbuds may appear dead due to a charging issue.

• Plug the case into a different USB port or wall adapter. A faulty power source may prevent proper charging.

• Try using a different USB cable. Damaged or low-quality cables may not charge the case properly.

• Leave the Sleepbuds in the charging case for at least an hour. This allows them to regain enough power to turn on.

If none of these steps work, move on to software-related troubleshooting.

No Sound From One or Both Sleepbuds

If your Sleepbuds turn on but don’t produce any sound, the issue may be related to the app, software, or debris blocking the speaker.

Step 1 - Check Volume and App Settings

• Open the Bose Sleep app and ensure that the volume is not set too low.

• Try playing different sounds from the app to see if the issue is specific to one sound file.

Step 2 - Ensure Sounds Are Loaded Correctly

If the Sleepbuds are connected but not playing sound, it could be due to an issue with the Sound Library in the app.

• Open the Bose Sleep app and go to the Sound Library.

• Make sure at least one sound is selected and properly transferred to the Sleepbuds.

• Tap the heart icon to view the sounds that are currently loaded onto your Sleepbuds.

If no sounds are loaded, transfer a new sound file and try playing it.

Step 3 - Clean the Sleepbuds’ Speaker Mesh

Dirt, dust, or earwax buildup can block the sound output.

• Remove the silicone ear tips and inspect the speaker mesh.

• Use a soft, dry brush or a microfiber cloth to gently clean the mesh.

• Reattach the ear tips securely before testing the audio again.

Step 4 - Reset the Sleepbuds

If none of the previous steps work, try resetting the Sleepbuds using the hard reset method described earlier. If the problem persists, your Sleepbuds may need servicing.

Sleepbuds Not Connecting to the Bose Sleep App

If your Sleepbuds turn on but won’t connect to the Bose Sleep app, the issue could be related to Bluetooth settings or outdated software.

Step 1 - Restart Your Phone and the Sleepbuds

• Turn off your phone completely, wait for 10 seconds, then turn it back on.

• Place the Sleepbuds in the charging case, wait a few seconds, then remove them.

• Open the Bose Sleep app and try connecting again.

Step 2 - Forget and Re-Pair the Sleepbuds in Bluetooth Settings

If restarting doesn’t help, try removing the Sleepbuds from your phone’s Bluetooth memory:

1. Go to Settings > Bluetooth on your phone.

2. Select Bose Sleepbuds and tap Forget This Device.

3. Open the Bose Sleep app and follow the pairing instructions.

Step 3 - Uninstall and Reinstall the Bose Sleep App

A corrupted app can cause connection issues.

• Delete the Bose Sleep app from your phone.

• Restart your phone.

• Reinstall the app from the App Store (iOS) or Google Play Store (Android).

Step 4 - Update the Firmware

An outdated firmware version may cause connectivity issues.

• Open the Bose Sleep app.

• Check for updates under Settings > Firmware Update.

• Install any available updates and try connecting again.

Sleepbuds Keep Disconnecting and Won’t Reconnect

If your Sleepbuds frequently disconnect and fail to reconnect, follow these steps.

Step 1 - Reduce Bluetooth Interference

Other wireless devices may interfere with the Sleepbuds’ connection.

• Keep your phone as close as possible to your Sleepbuds.

• Turn off other Bluetooth devices nearby and check if the issue persists.

Step 2 - Use a Different Phone or Tablet

Try pairing your Sleepbuds with another phone or tablet. If they connect successfully, the problem is likely with your phone’s Bluetooth settings.

Step 3 - Check for a Firmware Issue

Firmware bugs can cause random disconnections. Follow the firmware update steps outlined earlier to check for updates.

Step 4 - Perform a Factory Reset

If nothing else works, reset the Sleepbuds to factory settings:

1. Place the Sleepbuds in the case.

2. Hold the button on the case for 30 seconds.

3. Wait for the case lights to blink off and back on.

4. Remove the Sleepbuds and try pairing them again.

If disconnection issues persist, contact Bose Support for further assistance.

Sleepbuds Not Responding to Touch or Button Presses

If your Sleepbuds are completely unresponsive and don’t react to touch or button presses, try the following:

Step 1 - Check for Debris or Obstructions

• If the Sleepbuds' sensors are covered in dust or debris, they may not detect input.

• Wipe them gently with a dry cloth and try again.

Step 2 - Reset the Sleepbuds

If they still don’t respond, perform a hard reset following the instructions in the "Won’t Turn On" section.

Step 3 - Ensure Firmware Is Up to Date

If the problem started after an update, check for a new firmware version in the Bose Sleep app under Settings > Firmware Update.

When to Contact Bose Support

If you’ve tried all the troubleshooting steps and your Bose Sleepbuds still aren’t working, it may be time to contact Bose Support. While some issues can be resolved with resets, cleaning, or software updates, persistent problems may indicate a hardware defect or deeper technical issue that requires professional assistance.

If you experience any of the following issues even after troubleshooting, reaching out to Bose Support is recommended:

• The Sleepbuds still won’t turn on after trying different power sources, performing a reset, and leaving them in the charging case for an extended period.

• One or both Sleepbuds remain silent despite checking the volume, reloading sounds, and cleaning the speaker mesh.

• The Sleepbuds fail to connect to the Bose Sleep app, even after reinstalling the app, forgetting and re-pairing the device, or using a different phone.

• Frequent disconnections or random shutdowns continue, making the Sleepbuds unreliable for nightly use.

• The touch controls or buttons remain unresponsive, even after cleaning the sensors and performing a hard reset.

• Physical damage is present, such as cracked casing, broken sensors, or charging contacts that no longer function.

• Firmware updates fail or cause new issues, making the Sleepbuds unusable.

• Multiple replacements of Sleepbuds have been necessary due to recurring problems.

If any of these problems persist, Bose Support may be able to provide a repair, replacement, or refund depending on your warranty status.

Looking for an Alternative? Try Ozlo Sleepbuds®

If your Bose Sleepbuds have stopped working and you're considering a replacement, you might want to check out Ozlo Sleepbuds®, developed by former Bose engineers with expertise in sound technology. Designed to reduce unwanted noise while providing a comfortable fit, Ozlo Sleepbuds® offer a discreet listening experience for nighttime use.

Ozlo Sleepbuds®

An amazingly restful and peaceful sleep every night, free from distractions and noise, is the greatest gift you can give!

What are Ozlo Sleepbuds?

Ozlo is a science-driven, one-stop-shop for the best sleep of your life. Unlike other headphones and earbuds, our tiny Sleepbuds® are engineered to be super comfy, even for side sleepers, while blocking out sleep-disrupting sounds.
Sleepbuds® play audio for up to ten hours, letting you enjoy our noise-masking tracks or stream anything you like, including audiobooks, podcasts, white noise, and YouTube.

The Ozlo Difference

At Ozlo, we're dedicated to helping you achieve the best sleep possible through innovative audio solutions. Our company, founded by three former Bose engineers, focuses on creating products that not only help you fall asleep, but stay asleep throughout the night.

Ozlo Sleepbuds® simply don’t feel like other earbuds. Sleepbuds stay in place even when you toss and turn. The tiny earbuds, with their comfortable silicone tips and anchor-in-place wings, are designed for all-night comfort, no matter your sleeping position. Sleep on your back, side, or whatever works for you, and Ozlo Sleepbuds® will remain in place throughout the night.

Key Highlights

• Founded by three former Bose engineers with extensive experience in audio tech
• Sleepbuds® actively mask unwanted sounds like snoring, traffic, and environmental noises with calming, science-backed audio.
• Ultra-soft silicone tips designed to support every sleeping position, ensuring a secure and comfortable fit.
• Up to 10 hours of continuous use with extra charges from the Smart Case.
• Built-in biometric and environmental sensors offering personalized sleep reports
• Personal alarm gently wakes you without disturbing your partner

Learn More

Conclusion

Bose Sleepbuds help reduce external noise, making it easier to relax in a quieter setting. However, like any electronic device, they can sometimes stop working due to software glitches, connection issues, or hardware malfunctions. If your Sleepbuds won’t turn on, aren’t producing sound, or won’t connect to the app, the troubleshooting steps in this guide should help you get them back in working order.

If you’ve tried everything and your Sleepbuds still aren’t functioning, it may be time to contact Bose Support to check your warranty status and explore repair or replacement options. Technology isn’t perfect, but with the right troubleshooting steps, you can often get your Sleepbuds working again without too much hassle.

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