The Flex Subscription is a service that lends you one pair of Ozlo Sleepbuds for a low monthly price. There are no commitments and you may cancel anytime by returning the product. If your device breaks or is defective, just let us know and we'll either help you get it working or swap it out for you free of charge.

Ozlo Flex includes a brand new or like-new pair of Sleepbuds, 24/7 support, and a warranty for as long as you keep your subscription active. Plus, you’ll get a Smart Case, charging cable, and 4 pairs of silicone tips.

Yes, your pair of Sleepbuds is covered under warranty for as long as your subscription is active and your payments are current. If your product breaks or is defective, just let us know and we'll either help you get it working or swap it out for you free of charge. In cases of severe damage due to gross negligence or abuse, a damage fee may apply to cover replacement parts, repair labor, or shipping costs.

The Flex Subscription is not a financing (i.e. "buy-now-pay-later" by Affirm, Klarna, etc.) nor a rent-to-own program, so you don’t have to commit to a purchase spread out over a period of time until fully paid off.

You may cancel your subscription at any time by contacting us. We will send you a pre-paid return label and pause any subscription payments for 7 days to give you enough time to pack and ship your item before your next billing date. You must use the packaging your order was originally delivered in. We do not offer partial refunds for unused time remaining on your subscription. If you don’t return your item, your subscription payments will continue as normal.

• Tiny, fully flush, in-ear design.
• Super soft silicone tips come in 4 sizes (XS, S, M, L).
• Patented tips keep the Sleepbuds® securely in your ears all night.

• Cover-up and mask outside noises with curated audio or any content you wish to stream
• Wake up to a fully private, in-ear alarm
• Understand how you slept and your sleep environment the next day (coming soon)

• Listen all night with up to 10 hours of playback on a full charge.
• Your Smart Case holds additional charges for your Sleepbuds®.
• USB C Charging Cable
• Stream through Bluetooth® or play the onboard sounds and fully disconnect from your phone with no bluetooth required.

Our Sleepbuds® feature passive noise blocking to block out snoring and other noise. In addition, we offer “noise masking” audio content (think, white noise, ocean waves, babbling brook, etc) to cover up and replace any sounds that bleed through the passive seal of the comfortable silicone tips. This “block, cover and replace” noise-masking technology is different than active noise cancellation, and our testing indicates that it’s more effective for the sleep use case in a bedroom environment.

Ozlo Sleepbuds® use both Bluetooth and LE audio in the product; the stream from the case to the buds is LE audio, which requires the case to pair with a Bluetooth device if using outside audio.

Yes, our Sleepbuds® have a built-in private alarm which can be set up through our app. The alarm doesn’t require the phone to be connected.

Ozlo Sleepbuds will come with a 1-year warranty. See Details

Ozlo Sleepbuds® have a range of up to 10 ft (3 meters) from the Smart Case. The Smart Case has a range of up to 10 ft (3 meters) from the source device. This range may be reduced by physical obstructions, such as walls and doors, or by interference from other electronic devices. Pops or a cracking noise may be heard if there’s interference with the Bluetooth connection. If that happens, move away from wireless routers or microwaves and bring your Sleepbuds® closer to the Smart Case and the Smart Case closer to the source device.

We use an Accu60L3 battery from VARTA in our earbuds. With a rich history and extensive proficiency in battery technology, VARTA has crafted the Accu product series with a distinct focus on the medical sector. This series is tailor-made to cater to the exacting demands of medical markets, aligning seamlessly with our unwavering dedication to delivering superior quality, unmatched reliability, and unparalleled excellence for the well-being of patients.

The Accu60L3 battery has proven its durability and stability through rigorous testing and real-world applications. Its innovative design, coupled with VARTA's stringent quality control standards, has consistently delivered a battery that excels in various demanding environments.

Streaming on the Sleepbuds System is available for any Bluetooth device, and our App is available for Android (Phones running Android 12 or later) and iOS (iPhones and iPads running iOS 16.4 or later)

Yes, the app will be available for Android phones running Android 12 or later and Apple iPhones & iPads running iOS 16.4 or later.

Android
By supporting Android 12 and above, we support all Android versions actively receiving security updates from Google. Focusing our support on more recent devices allows us to provide the best experience for our users by enabling us to focus on supporting Android’s latest feature sets and security enhancements while still supporting a wide range of devices

iOS
By supporting iOS 16.4 and above, we support all Apple phones released in 2017 and later. Focusing our support to 7 years of devices allows us to provide the best experience for our users by enabling us to focus on supporting Apple’s latest feature sets and security enhancements while still supporting a wide range of devices.

Bluetooth is necessary to pair the Sleepbuds® with your device. Once set up, it is only used to stream audio and switch Sleep Sounds and settings. If you would like to stream audio, then yes, you need to connect to a Bluetooth device while listening. You will also need a Bluetooth-enabled device to set up the product initially. Once your Sleepbuds® are set up, you can use the Ozlo Sleep Sounds without the device. Switching the Sleep Sounds, volume and settings, though, will require a connection.

No, it does not at this time.

While there is a microphone in the charging case (to assess the noise level in your sleeping environment), there is no microphone in the Sleepbuds to support phone calls.

The alarm still works in this mode, as it’s stored locally in the Smart Case and on your Sleepbuds which include a “real-time clock” so the system knows what time it is, even when the phone is no longer connected. Note that because the phone is not involved in this mode, you will only be able to play locally stored content, and won’t be able to stream audio to the buds.